Heartline is an agency in who helps people in short term crisis situations with rent, utilities, food, diapers, and referrals.  Heart House is a shelter for women and chidlren who are homeless or victims of domestic violence.  The Heartline Program is searching for someone to take over the program.  Training begins early July and goes through mid August.  

JOB REQUIREMENTS

• Advanced computer skills (Microsoft Office)
• Strong communication skills (written and verbal)
• Willing and able to obtain certifications/training pertinent to position.
• Willing and able to travel (very limited)
• Self-motivated
• People Skills
• Valid driver’s license

COMPENSATION

• Salaried
• Benefits (Health, Dental, & Vision Package)
• Vacation Package
• Retirement Package
•  
• HOURS OF WORK
• 8:00 a.m. – 4:30 p.m. Monday through Friday
• Few evenings/Saturdays required for special events.

SUPERVISION RECEIVED

• Reports to Executive Director

SUPERVISION GIVEN

• Volunteers

SPECIFIC DUTIES (include, but are not limited to)

• Responsible for daily supervision of activities and operations of Heartline services, maintain paper pantry, greet, and receive clients, volunteers, and the community.
• Development and implementation of necessary Heartline programs to meet specific and on-going needs of clients and Heart House residents within the parameters of the Heartline mission.

• Provide program management and process all client inquires and applications for assistance according to the parameters established by the organization; make appropriate referrals to outside resources when necessary; holding each client accountable for completion of paperwork, obligations, etc.
• Maintain confidential, complete, accurate and up-to-date client records and database(s); working in close relationship with other organizations to ensure no duplicated services are provided.
• Diligently fulfill requirements of funders regarding restricted monies allotted, keeping up to date on all funder regulations and guidelines, maintaining supporting verification on all transactions regarding your area of the program.
• Oversee, coordinate, and execute all Heartline Classes and Programs; continually identifying community needs and locate appropriate facilitators; maintain client/resident involvement. 
• Serve as liaison between Heartline & local service agencies; building strong alliances; continually identifying/evaluating services available; being proactive in seeking out new alliances.  Maintain resource database; ensuring resource referrals are always up to date.

• Administer benevolence funds and follow through with providing quarterly reports to participating churches.
• Recruit, train, supervise, and coordinate volunteers/community service workers.
• Plan and coordinate all parts of Operation Backpack in July and Tree of Hearts in December.
• Assist with fundraisers.

• Perform additional duties as assigned.

Our managers make all the decisions that shape the future of our company. We are looking for talented, energetic and dedicated individuals to lead our management team. The General Manager will be responsible for making strategic business decisions, overseeing the business enterprises and creating new organizational plans. This position requires strong leadership and communication skills, should be self-directed and able to motivate others to help reach set goals.

Responsibilities:

• Manage all day-to-day restaurant operations with a focus on delivering a great Guest experience; directly supervise and support Managers and all FOH and BOH hourly Team Members; manages all profit and loss centers.
• Executes on all standards through managing and coaching Team Members and Managers.
• Frequently interacts with Guests to ensure they receive a great Guest experience; follow up on any issues and complaints, they may have to ensure Guest Satisfaction.
• Proactively run a shift and anticipate Guest's needs.
• Ensure the restaurant and staff are set up for an outstanding shift.
• Identifies oppurtunities to drive sales, traffic and return visits.
• Determines current and future staffing needs in the restaurant to ensure an adequate number of talented Team Members are available to deliver a great Guest experience.
• Identifies and develops high potential Team Members and Managers to fill current and future openings
• Provides ongoing and honest feedback, coaching and development to managers and Team Members.
• Evaluates performance fairly and frequently and holds managers and Team Members accountable to results.
• Creates a safe, clean, and discrimination-free environment for all managers, Team Members, and Guests by ensuring all legal and company standards are met.
• Respond to Guest service complaints either in person or over the phone, taking any and all appropriate actions to turn dissatisfied Guests into return Guests.
• Completes all financial and personnel / payroll related administrative duties in an accurate and timely way, in accordance with company policies and procedures.
• Ensures all newly hired Team Members follow and complete their appropriate training plan, including required paper and electronic paperwork (tip credit notices applied where applicable)
• Approves disciplinary actions pertaining to termination.
• Validates inventory per company standards.
• Ensure proper security procedures are in place to protect Team Members, Guests, and Company Assets.

Qualifications:

• Minimum of 2 years of experience as a Restaurant KM or AGM with extensive knowledge
• Possesses business acumen and abililty to manage P&L, budgets, and financial projections and analysis
• Must be capable of performing all functions and meeting all qualification standards for all hourly positions
• Knowledge of POS System to fulfill management functions
• Must be able to walk and stand entire shift